Privacy Policy

At EasyVisa, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, date of birth, passport details)
• Contact information (email address, phone number, mailing address)
• Travel information (itineraries, destinations, purpose of travel)
• Financial information (limited payment details for processing transactions)
• Documents required for visa applications
• Communication records when you contact our support team

2. How We Use Your Information

We use the information we collect to:

• Process your visa applications and provide our services
• Communicate with you about your applications and account
• Improve and personalize our services
• Comply with legal obligations
• Detect and prevent fraud or abuse
• Send you updates about relevant visa requirements (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

• Government agencies and embassies (as required for visa processing)
• Service providers who perform services on our behalf
• Legal and regulatory authorities (when required by law)
• Professional advisors (such as lawyers, accountants, and auditors)

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption, secure server facilities, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Under the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the following rights:

• Access your personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information
• Request deletion of your personal information in certain circumstances
• Complain about our handling of your personal information
• Opt out of receiving direct marketing communications
• Request information about our overseas disclosure practices

To exercise these rights, please contact us using the details provided in Contact Us

7. International Data Transfers

We may transfer your information to countries other than your country of residence for visa processing purposes. We ensure appropriate safeguards are in place to protect your information during such transfers.

8. Cookies and Tracking Technologies

We use limited cookies and tracking technologies for essential functionality and analytics:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience. Google Analytics collects information such as your IP address, browser type, device information, and pages visited.
• Cloudflare Turnstile: We use Cloudflare Turnstile as a CAPTCHA service to protect our website from spam and abuse. Turnstile may collect and process certain data about your device and browsing activity to determine if you are a human user.
• Essential cookies: We use a limited number of cookies that are necessary for the website to function properly.

You can control cookie settings through your browser preferences. Please note that blocking some types of cookies may impact your experience on our website.

9. Third-Party Service Providers

We work with trusted third-party service providers who assist us in delivering our services:

• Stripe: We use Stripe as our payment processor. When you make a payment, your payment information is securely handled directly by Stripe. We do not store your full credit card details on our servers. Stripe may collect and process personal data as described in their Privacy Policy.
• Google: We use Google Analytics as mentioned above. Google processes your data in accordance with their Privacy Policy.
• Cloudflare: We use Cloudflare for website security and their Turnstile service for CAPTCHA verification. Cloudflare processes data according to their Privacy Policy.

We ensure that our third-party service providers maintain appropriate security standards to protect your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and, where appropriate, via email.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@easyvisa.com